Terms & Conditions
Booking essential as places are limited.
Participants under 16 yrs must have written parental consent.
Participants must not be intoxicated by alcohol or any other substance
No jewellery, rings/piercings that cannot be removed must be covered with tape it is your responsibility to do this prior to class.
Health questionnaires consent forms & disclaimers must be completed prior to joining any changes to personnel details must be disclosed as an when.
Kids classes: Children age 7 and under must have a parent/ guardian remain with them for class and assist where needed.
Cancellation Policy
24 hours’ notice must be given to cancel a class. Changes must be made via the online booking system. After this time no refunds or transfers.
Please do not come to class if you or a member of your household has tested positive for covid. If you need to cancel due to covid symptoms you will not be allowed to return to the studio for 10 days or until you can show prove of a negative test.
Please inform us if you have a positive test .
Monthly subscriptions are re-occurring payments and can be cancelled at anytime by going to your account settings. They are non-refundable, and non-transferable, for individual use only.
Class credits in the monthly subscriptions plans are valid for one month only & attendance is expected, lessons cannot be carried over to next month. PAYG options available .
Missed lessons are non-refundable and non-transferable.
Pole Affinity reserves the right to make changes to the Timetable or cancel classes at any time & without prior notice this may be due to unforeseen circumstances, or if minimum class numbers of at least 3 people are not met.
If your class is cancelled because of this you will be given min 2 hours’ notice & we will transfer /credit your class for you.
You must book in for class a minimum of 1 hr before start time, we are no longer able to accept last minute drop in’s .
Instructor holidays/ Studio Closure:
We are closed bank holidays and during the Christmas / New year period.
If a class is cancelled due to instructor illness/absence your class will be credited or transferred.
Class may be covered by different instructors.
If the studio is completely closed for over 7 days due to instructor illness or holidays, payment plans will be frozen /credited
Please note we are usually closed for 2-3 weeks in Jan/Feb for holidays. And 2 additional separate weeks during the year.
Parties:
50% Deposit payable one month in advance (non-refundable)
Remainder 50% amount payable on the day.
Timekeeping:
To avoid late disruption to class, please arrive in time so you are ready to start on time, the studio will be open 5- 10 minutes prior to start of class. Please wait in the stair well until previous class exits or you are called in.
The studio door will be locked for security during classes.
If you are late for class you may be refused entry or asked to complete your own warm-up before joining.
The warm-up is an important part of the class to avoid injury.
Inappropriate behaviour
We reserve the right to refuse entry to our studio and classes if there is inappropriate behaviour by a guest or member. This could be but not exclusive to under the influence of alcohol or drugs, inappropriate language, shouting or aggressive behaviour.
Health Screening:
You are advised not to attend any lessons if you are unwell, or if you are aware of any injury/illness and other conditions which may affect your participation, and if doing so attend the lesson at your own risk.
We also ask that you are in general good health at the time of the lesson and have eaten recently that day, also drink plenty of fluids.
Physical contact may be necessary by the instructor for your own safety; if you are unsure about this or any element of the class you can speak to the instructor about this before or during the lesson.
You will be required to fill out a consent/ disclaimer form and health questionnaire before the session, You must keep the instructor informed of any changes to your physical health that may affect your physical activity and ability to participate.
All details are kept in accordance with the Data Protection Act.